Universal Instrument Services Case Study

Universal Instrument Services provides specialist services to a wide variety of businesses where measurement and precision are mission critical. The company’s clients can range from utility companies, aerospace firms and pharmaceutical businesses right through to sole trader electrical contractors. Established over 50 years ago, the company operates one of the most technically advanced, independent calibration laboratories in the UK.

Universal’s engineers work both in the firm’s laboratory and also at clients’ sites, depending on the size and portability of the instruments needed to be calibrated. The administrative staff in the company’s headquarters in Leicester use a bespoke system to manage the calibration systems and also use standard Microsoft Office applications.

It is vitally important for Universal to have a reliable, secure IT system and in order to focus on delivering the highest quality, precision services to its clients, Universal decided to outsource its IT support services around two years ago.

Universal had been working with Haines Watts Chartered Accountants, which supported the firm’s management buy-out in 2010. The relationship with Haines Watts has continued over the years, with the accountancy firm providing a range of financial advisory and business services to Universal, including book-keeping and audit. Universal’s Managing Director, Hazel Horn, decided to continue this outsource model when it came to reviewing the IT services in 2017.

“Essential for our business to manage and minimise risk, so it was a logical extension to work with FluidOne Chorley on the IT side of the business to support our migration to more modern technology”, said Hazel Horn.” We have developed a close working relationship with FluidOne Chorley, and have trust and confidence in their IT services. They make sure that our IT systems are secure and reliable, so that we can focus on the accuracy of our services to our clients. We are now in a position where we are planning to move to the cloud in collaboration with FluidOne Chorley.”

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